Three Words That Will Change Your Firm
Please take a moment from your busy day to think about the guidance in this short blogpost.
Is courtesy part of your strategy? It may seem like a trite question, but muse on it. I love that word muse because as a verb it means to consider something, while as a noun it is a person who is a source of inspiration.
Back to courtesy.
I reflect often on what I was and was not taught at Stanford Law School. I was taught lots about appellate cases and how to be adversarial. I was taught very little about courtesy, contrition or appreciation. Perhaps one day classes with those titles will be commonplace.
Henry Clay said that “courtesies of a small and trivial character are the ones which strike deepest in the grateful and appreciating heart.” What beautiful words.
My partner Laura wrote a blogpost last year entitled “Do Your Clients Like You?” I think Laura embodies courtesy. Her last tip of eleven was: “Say thank you!”
As leaders, you can ask your lawyers to unleash these three words (please/thank you) on one another and on your staff. I know the effects will be wondrous.
Courtesy matters. Thank you for reading.