Tag: Client Feedback

Subscribe to receive our post updates in your inbox

The Voice of the Client: Building Successful Partnerships with Outside Counsel

3 minute read 2 months ago

By: Caitlin White

Five Secrets of Successful Long-Term (Client) Relationships

2 minute read 8 months ago

By: Laura Meherg

Design Thinking and the Value of Feedback

1 minute read 10 months ago

By: Caitlin White

Client Experience is Worsening. Here’s What to Do About It.

2 minute read 1 year ago

By: Nathaniel Slavin

Accelerate Through the Yellow

2 minute read 1 year ago

By: Tara Weintritt

Before You Respond to that RFP…

2 minute read 1 year ago

By: Thames Schoenvogel

Make Time to “Spring Clean” Your Client Relationships

3 minute read 1 year ago

By: Nathaniel Slavin

Smart Onboarding that Builds Stronger Relationships

2 minute read 1 year ago

By: Laura Meherg

Important Data on the Impact of Law Firm Client Service During COVID

3 minute read 2 years ago

By: Nathaniel Slavin

What Clients Want from Outside Counsel in 2022

2 minute read 2 years ago

By: Tara Weintritt

How Your Clients Know You Care

3 minute read 2 years ago

By: Nathaniel Slavin

Client Service Report Card 2.0

2 minute read 2 years ago

By: Tara Weintritt

The Client Must Be at the Center of Innovation

5 minute read 2 years ago

By: Nathaniel Slavin

Client Service Report Card

1 minute read 2 years ago

By: Tara Weintritt

Alumni Could Be Your Hidden Gem

2 minute read 2 years ago

By: Tara Weintritt

Where to Start with Client Feedback

2 minute read 2 years ago

By: Tara Weintritt

Why a Global Pandemic Is the Perfect Time To Get Feedback

2 minute read 3 years ago

By: Tara Weintritt

The Client Must Be at the Center of Innovation

4 minute read 3 years ago

By: Nathaniel Slavin

Podcast: How to Gather Feedback and Create Loyalty Within Your Clients for a Better Experience

1 minute read 3 years ago

By: Thames Schoenvogel

Insights From Our Corporate Legal Department Survey on COVID-19

3 minute read 3 years ago

By: Laura Meherg

The Impact of COVID-19 on Corporate Legal Departments

3 minute read 3 years ago

By: Nathaniel Slavin

What You’ll Hear from Clients in 2020

2 minute read 4 years ago

By: Tara Weintritt

Client Feedback Best Practices: Which Clients to Interview?

3 minute read 4 years ago

By: Nathaniel Slavin

The True Magic of Client Feedback Happens After the Interview

3 minute read 4 years ago

By: Tara Weintritt

Responsive Vs. Proactive: Clients Expect One and Beg for the Other

2 minute read 4 years ago

By: Tara Weintritt

Client Service in the Legal Ecosystem: It’s About What You Do, Not What You Say

2 minute read 4 years ago

By: Nathaniel Slavin

Five Client Conversations to Have Now

2 minute read 5 years ago

By: Nathaniel Slavin

Client Feedback is a Gift. How Do You Say Thanks?

3 minute read 5 years ago

By: Nathaniel Slavin

WAKE UP! News from the Trenches About Client Service

7 minute read 5 years ago

By: Tara Weintritt

Responsive Vs. Proactive: Clients Expect One and Beg for the Other

2 minute read 5 years ago

By: Tara Weintritt

The Myth of Feedback and the Consequence of Assumptions

2 minute read 6 years ago

By: Nathaniel Slavin

Let Me Count the Ways…

2 minute read 6 years ago

By: Laura Meherg

Year-in-Review and Year-Ahead Conversations

2 minute read 6 years ago

By: Laura Meherg

The “One Size Fits One” Approach to Client Feedback

2 minute read 6 years ago

By: Nathaniel Slavin

How to Handle Difficult Feedback

3 minute read 6 years ago

By: Nathaniel Slavin

Client Q&A: Rich Cohen

6 minute read 6 years ago

By: Nathaniel Slavin

Duly Noted: What In-House Attorneys Want from Outside Counsel

9 minute read 6 years ago

By: Nathaniel Slavin

Back to Basics: Share Your Feedback Across the Firm

2 minute read 6 years ago

By: Laura Meherg

Why Leadership Visits Should be a Commercial for the Firm

3 minute read 6 years ago

By: Nathaniel Slavin

Needle in the Haystack: The Power of Your Alumni

3 minute read 6 years ago

By: Tara Weintritt

Back to Basics: 10 Steps to Take After Client Feedback

2 minute read 6 years ago

By: Laura Meherg

Client Feedback is a Gift. How Do You Say Thanks?

3 minute read 6 years ago

By: Nathaniel Slavin

Back to Basics: Who Should Interview Your Clients for Feedback and How?

3 minute read 7 years ago

By: Laura Meherg

The Four Questions of Client Loyalty

2 minute read 7 years ago

By: Nathaniel Slavin

Back to Basics: Don’t Get Client Feedback Without Preparation

2 minute read 7 years ago

By: Tara Weintritt

Back to Basics: 8 Strategies for Choosing Your Next Client Feedback Interviews

2 minute read 7 years ago

By: Laura Meherg

In the Time of Giving, it’s the Little Things

3 minute read 7 years ago

By: Nathaniel Slavin

A Few Questions to Drastically Improve Your Client Relationships

2 minute read 7 years ago

By: Tara Weintritt

The Future of Client Service

3 minute read 7 years ago

By: Nathaniel Slavin

Don’t Let Succession Issues Destroy the Relationship

3 minute read 7 years ago

By: Thames Schoenvogel

Feedback Fatigue?

1 minute read 7 years ago

By: Thames Schoenvogel

Be the Effective Team Your Clients Need

3 minute read 7 years ago

By: Laura Meherg

How to Deal with Feedback

3 minute read 7 years ago

By: Nathaniel Slavin

The Crucial Difference in Real Deadlines and Perceived Ones

2 minute read 8 years ago

By: Nathaniel Slavin

Firing in Slow Motion

2 minute read 8 years ago

By: Laura Meherg

Don’t Let Succession Issues Destroy the Relationship

3 minute read 8 years ago

By: Thames Schoenvogel

“What is Stopping Our Teams From Changing?” In-House Counsel Ask at LMA Tech Conference

7 minute read 8 years ago

By: Thames Schoenvogel

Two Essential (and Distinct) Client Visits

3 minute read 8 years ago

By: Nathaniel Slavin

Stop Assuming. Start Asking!

3 minute read 8 years ago

By: Tara Weintritt

Put the Phone Away

2 minute read 8 years ago

By: Laura Meherg

Don’t Put Your Rankings Ahead of Client Service

2 minute read 8 years ago

By: Tara Weintritt

The Power of Listening

2 minute read 9 years ago

By: Nathaniel Slavin

Reasons to Not Conduct Client Feedback Interviews

2 minute read 9 years ago

By: Nathaniel Slavin

Client Q&A: James Koutras

3 minute read 9 years ago

By: Tara Weintritt

The Differentiation Paradox

2 minute read 9 years ago

By: Nathaniel Slavin

The Power of Positive Feedback

1 minute read 9 years ago

By: Laura Meherg

5 Tips for Dealing with Difficult Feedback

1 minute read 9 years ago

By: Laura Meherg

Measuring Referability

1 minute read 10 years ago

By: Nathaniel Slavin

Client Conversations Strengthen Relationships, Lead to New Business

8 minute read 10 years ago

By: Nathaniel Slavin

The most important part of client feedback

1 minute read 10 years ago

By: Nathaniel Slavin

Wicker Park Group Conducts Global Client Feedback Research for Lexis-Nexis Martindale-Hubbell

1 minute read 12 years ago

By: Nathaniel Slavin

Client Interviews Are Hot

1 minute read 13 years ago

By: Nathaniel Slavin

Client Alerts

2 minute read 13 years ago

By: Nathaniel Slavin

Smock Sterling reports law firm increase use of client feedback

1 minute read 13 years ago

By: Nathaniel Slavin

It’s a Relationship Business

1 minute read 14 years ago

By: Nathaniel Slavin

ACC Takes Essential Step – Opens Up on Transparency

1 minute read 14 years ago

By: Nathaniel Slavin

Make Talking to Clients a 2010 Resolution

2 minute read 14 years ago

By: Nathaniel Slavin

Client Service is Hard

1 minute read 14 years ago

By: Nathaniel Slavin

LMA Annual Conf post: Live Client Feedback & Best Practices

6 minute read 14 years ago

By: Laura Meherg

Client Feedback Forum: April 23 – University of Chicago

4 minute read 15 years ago

By: Nathaniel Slavin

Client Feedback Programs That Deliver Quantifiable Results

2 minute read 15 years ago

By: Laura Meherg

Tag: Client Feedback

Categories

Authors