Tag: Managing Expectations

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HOW You Communicate Matters

3 minute read 5 months ago

By: Tara Weintritt

Client Experience: How Client Intake Makes or Breaks Client Relationships

2 minute read 6 months ago

By: Nathaniel Slavin

Two Words that Lead to Client Service Excellence

3 minute read 9 months ago

By: Nathaniel Slavin

Six Ways to Improve Client Service

3 minute read 11 months ago

By: Nathaniel Slavin

Now is the Time to Talk About Rates

2 minute read 1 year ago

By: Nathaniel Slavin

Accelerate Through the Yellow

2 minute read 1 year ago

By: Tara Weintritt

Important Data on the Impact of Law Firm Client Service During COVID

3 minute read 2 years ago

By: Nathaniel Slavin

What Clients Want from Outside Counsel in 2022

2 minute read 2 years ago

By: Tara Weintritt

Now is the Time to Talk About Rates

2 minute read 2 years ago

By: Nathaniel Slavin

The (Frustrating) Similarities of Negotiating a Cable Bill and an AFA

3 minute read 2 years ago

By: Nathaniel Slavin

11 Essential Messages from a Client Panel: Part 2

4 minute read 4 years ago

By: Tara Weintritt

11 Essential Messages from a Client Panel

3 minute read 4 years ago

By: Tara Weintritt

Mistakes—We’ve All Made a Few

4 minute read 4 years ago

By: Laura Meherg

Orientation for Students and Clients Alike

2 minute read 4 years ago

By: Laura Meherg

Client Service in the Legal Ecosystem: It’s About What You Do, Not What You Say

2 minute read 4 years ago

By: Nathaniel Slavin

Client Feedback is a Gift. How Do You Say Thanks?

3 minute read 5 years ago

By: Nathaniel Slavin

WAKE UP! News from the Trenches About Client Service

7 minute read 5 years ago

By: Tara Weintritt

A Client-Approved Checklist Before You Go On Vacation

2 minute read 6 years ago

By: Laura Meherg

Don’t Sell Your Expertise and Neglect the Budget

2 minute read 6 years ago

By: Tara Weintritt

When Mistakes Happen, Don’t Forget to Be Human

3 minute read 6 years ago

By: Tara Weintritt

Duly Noted: What In-House Attorneys Want from Outside Counsel

9 minute read 6 years ago

By: Nathaniel Slavin

Back to Basics: 10 Steps to Take After Client Feedback

2 minute read 6 years ago

By: Laura Meherg

Client Feedback is a Gift. How Do You Say Thanks?

3 minute read 6 years ago

By: Nathaniel Slavin

The Four Questions of Client Loyalty

2 minute read 7 years ago

By: Nathaniel Slavin

In the Time of Giving, it’s the Little Things

3 minute read 7 years ago

By: Nathaniel Slavin

GC Shares Insights on Hiring Counsel, Business Pressures and More

1 minute read 7 years ago

By: Thames Schoenvogel

Don’t Let Succession Issues Destroy the Relationship

3 minute read 7 years ago

By: Thames Schoenvogel

How to Deal with Feedback

3 minute read 7 years ago

By: Nathaniel Slavin

The Crucial Difference in Real Deadlines and Perceived Ones

2 minute read 8 years ago

By: Nathaniel Slavin

Be a Resource—Not a Roadblock

2 minute read 8 years ago

By: Laura Meherg

Bad News Doesn’t Get Better With Time

2 minute read 8 years ago

By: Nathaniel Slavin

The Year Started Long Ago for Your Clients

3 minute read 8 years ago

By: Nathaniel Slavin

Don’t Let Succession Issues Destroy the Relationship

3 minute read 8 years ago

By: Thames Schoenvogel

Why Law Firms Can Never Be the Ritz-Carlton of Client Service

2 minute read 8 years ago

By: Nathaniel Slavin

Defining Responsiveness

2 minute read 9 years ago

By: Laura Meherg

Client Q&A: James Koutras

3 minute read 9 years ago

By: Tara Weintritt

It’s Too Late to Send Rate Increase Letters

2 minute read 9 years ago

By: Nathaniel Slavin

Easy Living

2 minute read 9 years ago

By: Tara Weintritt

Mistakes…

2 minute read 9 years ago

By: Laura Meherg

Communicating Your Expectations

2 minute read 9 years ago

By: Nathaniel Slavin

Avoiding Client Breakups

2 minute read 9 years ago

By: Nathaniel Slavin

More on The Legal Industry Value Challenge and What it Means

1 minute read 10 years ago

By: Nathaniel Slavin

Social Media – Remember the Clients

1 minute read 12 years ago

By: Nathaniel Slavin

“Bad News Never Gets Better With Time”

1 minute read 14 years ago

By: Nathaniel Slavin

Recent Conversations

1 minute read 15 years ago

By: Nathaniel Slavin

Tag: Managing Expectations

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