Tag: Understanding the Client

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The Voice of the Client: Building Successful Partnerships with Outside Counsel

3 minute read 2 months ago

By: Caitlin White

When Not to Send Emails

2 minute read 3 months ago

By: Nathaniel Slavin

HOW You Communicate Matters

3 minute read 5 months ago

By: Tara Weintritt

Client Experience: How Client Intake Makes or Breaks Client Relationships

2 minute read 6 months ago

By: Nathaniel Slavin

Six Ways to Improve Client Service

3 minute read 11 months ago

By: Nathaniel Slavin

Small Effort, Big Returns

2 minute read 1 year ago

By: Tara Weintritt

Client Experience is Worsening. Here’s What to Do About It.

2 minute read 1 year ago

By: Nathaniel Slavin

Important Data on the Impact of Law Firm Client Service During COVID

3 minute read 2 years ago

By: Nathaniel Slavin

Ask My Priorities—Not What I Need

2 minute read 2 years ago

By: Tara Weintritt

The Post-COVID Vulnerability Firms Can’t Ignore

2 minute read 2 years ago

By: Laura Meherg

What Clients Want from Outside Counsel in 2022

2 minute read 2 years ago

By: Tara Weintritt

How Your Clients Know You Care

3 minute read 2 years ago

By: Nathaniel Slavin

Dress to Inspire Confidence — Even on Zoom

3 minute read 2 years ago

By: Laura Meherg

What Clients Are Telling Us About Their Priorities

2 minute read 2 years ago

By: Laura Meherg

Ask My Priorities—Not What I Need

2 minute read 2 years ago

By: Tara Weintritt

Diversity in 2020: What Your Clients are Saying and How to Prepare

2 minute read 3 years ago

By: Nathaniel Slavin

The Post Labor Day Client Engagement Checklist

3 minute read 3 years ago

By: Nathaniel Slavin

Insights From Our Corporate Legal Department Survey on COVID-19

3 minute read 3 years ago

By: Laura Meherg

Billing Conversations with Clients During the COVID-19 Crisis

2 minute read 3 years ago

By: Thames Schoenvogel

Staying Connected with Clients During Coronavirus

1 minute read 4 years ago

By: Tara Weintritt

Do Your Clients Like You?

2 minute read 4 years ago

By: Laura Meherg

Your Clients Want You to be Mindful—Here’s How

1 minute read 4 years ago

By: Thames Schoenvogel

Why Building Trust Might Be the Most Important Client Action in 2020

3 minute read 4 years ago

By: Tara Weintritt

Decoding Client Culture

2 minute read 4 years ago

By: Laura Meherg

A Client Relationship To-Do List in the New Year

4 minute read 4 years ago

By: Nathaniel Slavin

What You’ll Hear from Clients in 2020

2 minute read 4 years ago

By: Tara Weintritt

Looking for the Perfect Client Gift? Replace Objects with Action

3 minute read 4 years ago

By: Tara Weintritt

It’s Not Really “Hip” to be Eeyore

2 minute read 4 years ago

By: Laura Meherg

The Intangibles Your Clients Expect and Need

2 minute read 4 years ago

By: Tara Weintritt

An Often-Overlooked Skill that Sets You Apart

3 minute read 4 years ago

By: Laura Meherg

What Every Firm Should Know About Holiday Gifts

3 minute read 4 years ago

By: Nathaniel Slavin

11 Essential Messages from a Client Panel: Part 2

4 minute read 4 years ago

By: Tara Weintritt

11 Essential Messages from a Client Panel

3 minute read 4 years ago

By: Tara Weintritt

Clients Don’t Hire You Because You Are Smart and Experienced

2 minute read 4 years ago

By: Nathaniel Slavin

The True Magic of Client Feedback Happens After the Interview

3 minute read 4 years ago

By: Tara Weintritt

Mistakes—We’ve All Made a Few

4 minute read 4 years ago

By: Laura Meherg

What Clients Really Want—And How to Deliver

3 minute read 4 years ago

By: Nathaniel Slavin

Law Firm Business Development: The Voice of the Client

2 minute read 4 years ago

By: Nathaniel Slavin

The Intangibles Your Clients Expect and Need

2 minute read 4 years ago

By: Tara Weintritt

Your Clients Want You to Be Mindful—Here’s How

1 minute read 4 years ago

By: Thames Schoenvogel

Summer Reading Series: Three Questions that Drive Client Loyalty

2 minute read 4 years ago

By: Laura Meherg

11 Steps to a Culture of Client Service Accountability

3 minute read 4 years ago

By: Nathaniel Slavin

Five Tips from GCs to Improve Your Service Now

2 minute read 4 years ago

By: Nathaniel Slavin

Seven Secrets to Success: Curiosity

3 minute read 4 years ago

By: Laura Meherg

11 Steps to a Culture of Client Service Accountability

3 minute read 5 years ago

By: Nathaniel Slavin

Diversity Matters

4 minute read 5 years ago

By: Tara Weintritt

Cutting Through the Clutter

2 minute read 5 years ago

By: Laura Meherg

A Client Relationship To-Do List in the New Year

4 minute read 5 years ago

By: Nathaniel Slavin

You Think You Understand Your Client’s Business (But Do You Really?)

3 minute read 5 years ago

By: Nathaniel Slavin

Looking for the Perfect Client Gift? Replace Objects with Action

3 minute read 5 years ago

By: Tara Weintritt

The Hustle and Bustle…

1 minute read 5 years ago

By: Laura Meherg

Client Feedback is a Gift. How Do You Say Thanks?

3 minute read 5 years ago

By: Nathaniel Slavin

Six Strategies Before You Moderate a Panel

4 minute read 5 years ago

By: Nathaniel Slavin

Clients Don’t Hire You Because You Are Smart and Experienced

2 minute read 5 years ago

By: Nathaniel Slavin

Client Experience, Teamwork and Consistency: How the Big Four Outperform Law Firms According to Clients

2 minute read 5 years ago

By: Laura Meherg

Random Acts of Entertainment

3 minute read 5 years ago

By: Laura Meherg

What Clients Love (and Hate) About Email Communication from Lawyers

3 minute read 5 years ago

By: Laura Meherg

What Your Clients Are Requesting Now

3 minute read 5 years ago

By: Tara Weintritt

Five Tips from GCs to Improve Your Service Now

2 minute read 5 years ago

By: Nathaniel Slavin

WAKE UP! News from the Trenches About Client Service

7 minute read 5 years ago

By: Tara Weintritt

The Rules of (Zombie) Loyalty Worth Revisiting

2 minute read 5 years ago

By: Thames Schoenvogel

You Think You Understand Your Client’s Business (But Do You Really?)

2 minute read 5 years ago

By: Nathaniel Slavin

Do Your Clients Like You?

2 minute read 5 years ago

By: Laura Meherg

What Every Lawyer Should Do This Spring

3 minute read 5 years ago

By: Nathaniel Slavin

Let Me Count the Ways…

2 minute read 6 years ago

By: Laura Meherg

Clients Don’t Hire You Because You Are Smart and Experienced

2 minute read 6 years ago

By: Nathaniel Slavin

Diversity Matters

4 minute read 6 years ago

By: Tara Weintritt

The Most Important Skill for Lawyers in 2018

2 minute read 6 years ago

By: Nathaniel Slavin

What “Adding Value” Really Means to Clients

3 minute read 6 years ago

By: Tara Weintritt

What “Adding Value” Really Means to Clients

3 minute read 6 years ago

By: Tara Weintritt

What Clients Love (and Hate) about Email Communication from Lawyers

3 minute read 6 years ago

By: Laura Meherg

The “One Size Fits One” Approach to Client Feedback

2 minute read 6 years ago

By: Nathaniel Slavin

How to Handle Difficult Feedback

3 minute read 6 years ago

By: Nathaniel Slavin

The Client Contact You Must Meet

2 minute read 6 years ago

By: Thames Schoenvogel

If Your Clients Aren’t Texting, You May Be Doing Something Wrong

3 minute read 6 years ago

By: Nathaniel Slavin

Go Visit Your Client’s Place of Business

2 minute read 6 years ago

By: Tara Weintritt

Client Q&A: Rich Cohen

6 minute read 6 years ago

By: Nathaniel Slavin

Duly Noted: What In-House Attorneys Want from Outside Counsel

9 minute read 6 years ago

By: Nathaniel Slavin

Why Leadership Visits Should be a Commercial for the Firm

3 minute read 6 years ago

By: Nathaniel Slavin

Back to Basics: 10 Steps to Take After Client Feedback

2 minute read 6 years ago

By: Laura Meherg

Client Feedback is a Gift. How Do You Say Thanks?

3 minute read 6 years ago

By: Nathaniel Slavin

Three Opportunities to Raise the Bar in Client Service

2 minute read 7 years ago

By: Laura Meherg

What GCs See as the Biggest Challenge Facing Firms

3 minute read 7 years ago

By: Tara Weintritt

Back to Basics: Who Should Interview Your Clients for Feedback and How?

3 minute read 7 years ago

By: Laura Meherg

The Four Questions of Client Loyalty

2 minute read 7 years ago

By: Nathaniel Slavin

Back to Basics: Don’t Get Client Feedback Without Preparation

2 minute read 7 years ago

By: Tara Weintritt

What True Hospitality Means to Your Clients

2 minute read 7 years ago

By: Laura Meherg

In the Time of Giving, it’s the Little Things

3 minute read 7 years ago

By: Nathaniel Slavin

Embrace Change and Reap the Rewards

3 minute read 7 years ago

By: Tara Weintritt

GC Shares Insights on Hiring Counsel, Business Pressures and More

1 minute read 7 years ago

By: Thames Schoenvogel

A Few Questions to Drastically Improve Your Client Relationships

2 minute read 7 years ago

By: Tara Weintritt

Looking Around the Corner

3 minute read 7 years ago

By: Laura Meherg

What Every Client Wants, and Why Law Firms Refuse to Deliver

3 minute read 7 years ago

By: Nathaniel Slavin

How Gretzky’s Advice May Teach Us Much More Than Hockey

2 minute read 7 years ago

By: Tara Weintritt

The Future of Client Service

3 minute read 7 years ago

By: Nathaniel Slavin

What’s Your Definition of Lion’s Share?

2 minute read 7 years ago

By: Tara Weintritt

The Right Time to Visit a Client

3 minute read 7 years ago

By: Nathaniel Slavin

The Four Essential Rules of (Zombie) Loyalty

2 minute read 7 years ago

By: Thames Schoenvogel

The Sickening Absurdity of Associate Base Pay

3 minute read 7 years ago

By: Nathaniel Slavin

Tag: Understanding the Client

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