Laura Meherg of the WPG has been selected to speak at the Pennsylvania Bar Association Women in the Profession 18th Annual Conference on May 5, 2011 at the Sheraton Philadelphia City Center Hotel. The title of this presentation is “Essentials for Exceptional Client Service.” This interactive program will introduce the five critical areas required to deliver exceptional client service in the client/law firm relationship. Topics to be covered range from risk sharing and communication styles to alternative fees and billing best practices. Real comments and practical solutions will be shared with participants as well as an exploration of best practices in implementing services and strategies most beneficial to clients and the attorneys and firms that serve them. The Rules of Professional Conduct and the Code of Civility will provide a context for this discussion.