Insights

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Personalization and Customization Elevate the Client Experience

2 minute read 6 days ago

By: Laura Meherg

A Fresh Perspective on Exceptional Client Service in 2025

2 minute read 3 weeks ago

By: Tara Weintritt

Make Time to “Spring Clean” Your Client Relationships

3 minute read 1 month ago

By: Nathaniel Slavin

Crafting the Ultimate Client Experience: Proactive Communication and Transparency

2 minute read 2 months ago

By: Laura Meherg

Crafting the Ultimate Client Experience for Your Firm

1 minute read 2 months ago

By: Laura Meherg

The Power of Professionalism: How Presentation, Punctuality and Positivity Drive Success

3 minute read 3 months ago

By: Tara Weintritt

How Clients Think about AI

3 minute read 3 months ago

By: Nathaniel Slavin

Key Opportunities to Elevate Client Service in 2025

2 minute read 3 months ago

By: Caitlin White

Creating a Five-Star Client Experience

2 minute read 4 months ago

By: Laura Meherg

Uniting Minds: Key Benefits and Lessons Learned from a Relationship Partner Retreat

3 minute read 5 months ago

By: Tara Weintritt

What Every Firm Should Know About Holiday Gifts

3 minute read 5 months ago

By: Nathaniel Slavin

Critical Conversations for a Strong Finish in 2024 and a Strategic Start to 2025

1 minute read 6 months ago

By: Caitlin White

Using AI to Make the Most of Your Next Conference

4 minute read 7 months ago

By: Tara Weintritt

Seven Law Firm Client Relationship Tips for a Successful Fall

3 minute read 7 months ago

By: Nathaniel Slavin

Best Practices to Make Events More Meaningful

2 minute read 8 months ago

By: Caitlin White

Don’t Let Productivity Hijack Your Fruitfulness

2 minute read 8 months ago

By: Laura Meherg

Extending the Law Firm Alumni Relationship

3 minute read 9 months ago

By: Nathaniel Slavin

What Wimbledon Taught Me About Being Present

3 minute read 9 months ago

By: Tara Weintritt

Why Summer is the Perfect Time for a Client Check-In

2 minute read 10 months ago

By: Tara Weintritt

Reactive – Proactive – Interactive

2 minute read 10 months ago

By: Laura Meherg

News from the Trenches: What To Do (and NOT Do) When Pitching

4 minute read 10 months ago

By: Tara Weintritt

Client Experience: How Client Intake Makes or Breaks Client Relationships

2 minute read 11 months ago

By: Nathaniel Slavin

Six CLO Insights from the WPG 2024 Roundtable

2 minute read 11 months ago

By: Thames Schoenvogel

Elevating Client Experience: Insights from CXps 2024

1 minute read 12 months ago

By: Caitlin White

When Clients Seek Help (and Firms Miss Out)

2 minute read 1 year ago

By: Laura Meherg

40 Tips for Client & Industry Team Success (Part 1)

3 minute read 1 year ago

By: Tara Weintritt

March Madness: Building a Winning Bracket

3 minute read 1 year ago

By: Nathaniel Slavin

Dispelling the Myth that Clients Are Too Busy to Provide Feedback

2 minute read 1 year ago

By: Caitlin White

You Can’t Not Be Responsive

2 minute read 1 year ago

By: Laura Meherg

Reviewing Your Professional Game Tape

3 minute read 1 year ago

By: Tara Weintritt

Important Insights and Advice from MPF Client Panel

2 minute read 1 year ago

By: Tara Weintritt

Understanding Client Needs: The Evolution of the “One Size Fits One” Approach

3 minute read 1 year ago

By: Nathaniel Slavin

Four Client Service Essentials for the New Year

3 minute read 1 year ago

By: Caitlin White

Holiday Reading Recommendations

2 minute read 1 year ago

By: Laura Meherg

News from the Trenches: When You (Inevitably) Mess Up, Don’t Make it Worse

7 minute read 1 year ago

By: Tara Weintritt

Inspiring Tales from the Appalachian Trail

2 minute read 1 year ago

By: Caitlin White

A Framework for Client Growth Strategies

3 minute read 1 year ago

By: Nathaniel Slavin

8 Client Tips on How to Differentiate in Today’s Legal Landscape

4 minute read 1 year ago

By: Tara Weintritt

The State of Client Feedback in 2023

3 minute read 2 years ago

By: Laura Meherg

Small Effort, Big Returns

2 minute read 2 years ago

By: Tara Weintritt

Knowledge is Power—Unless You Don’t Share

3 minute read 2 years ago

By: Nathaniel Slavin

The Zoom Call Pitfalls (And How to Avoid Them)

2 minute read 2 years ago

By: Thames Schoenvogel

Out of Sight, Out of Mind

3 minute read 2 years ago

By: Tara Weintritt

The Client Connection

2 minute read 2 years ago

By: Laura Meherg

The Voice of the Client: Building Successful Partnerships with Outside Counsel

3 minute read 2 years ago

By: Caitlin White

When Not to Send Emails

2 minute read 2 years ago

By: Nathaniel Slavin

5 Business Development Tips from Insiders

2 minute read 2 years ago

By: Tara Weintritt

Summer Reading Recommendations

2 minute read 2 years ago

By: Laura Meherg

Onboarding and the Client Experience

1 minute read 2 years ago

By: Thames Schoenvogel

The Keys to Running Successful Teams (and Client Loyalty)

3 minute read 2 years ago

By: Nathaniel Slavin

10 Steps to Standout Associate Service

2 minute read 2 years ago

By: Laura Meherg

Survey on the State of Client Feedback in Law

1 minute read 2 years ago

By: Laura Meherg

HOW You Communicate Matters

3 minute read 2 years ago

By: Tara Weintritt

Best Practices to Make Events More Meaningful

2 minute read 2 years ago

By: Caitlin White

Client Experience: How Client Intake Makes or Breaks Client Relationships

2 minute read 2 years ago

By: Nathaniel Slavin

7 Business Development Tips for Women

4 minute read 2 years ago

By: Tara Weintritt

What Would Your Professional “Game Tape” Tell You?

3 minute read 2 years ago

By: Tara Weintritt

Five Secrets of Successful Long-Term (Client) Relationships

2 minute read 2 years ago

By: Laura Meherg

Deliver Solutions Aligned with Client Priorities

2 minute read 2 years ago

By: Caitlin White

Two Words that Lead to Client Service Excellence

3 minute read 2 years ago

By: Nathaniel Slavin

A Different Take on New Year’s Resolutions

3 minute read 2 years ago

By: Tara Weintritt

The Money Conversation to Have with Clients Now

3 minute read 2 years ago

By: Laura Meherg

Design Thinking and the Value of Feedback

1 minute read 2 years ago

By: Caitlin White

Firm Selection and Cross-Selling Capabilities in Today’s Marketplace

1 minute read 2 years ago

By: Thames Schoenvogel

Six Ways to Improve Client Service

3 minute read 2 years ago

By: Nathaniel Slavin

Planting Tulips

2 minute read 2 years ago

By: Tara Weintritt

Four Client Experience and BD Reminders from Marrakech

3 minute read 3 years ago

By: Laura Meherg

Caitlin White joins Wicker Park Group as Director

2 minute read 3 years ago

By: Thames Schoenvogel

Perfection and Fear: The Great Hindrances to a Lawyer’s Success

2 minute read 3 years ago

By: Tara Weintritt

Be More Visible to Clients

2 minute read 3 years ago

By: Laura Meherg

Now is the Time to Talk About Rates

2 minute read 3 years ago

By: Nathaniel Slavin

Small Effort, Big Returns

2 minute read 3 years ago

By: Tara Weintritt

Client Experience is Worsening. Here’s What to Do About It.

2 minute read 3 years ago

By: Nathaniel Slavin

Accelerate Through the Yellow

2 minute read 3 years ago

By: Tara Weintritt

How to Pitch: Lessons for Both Client Pitches and Internal Ideas

3 minute read 3 years ago

By: Nathaniel Slavin

Summer Reading Recommendations

2 minute read 3 years ago

By: Laura Meherg

Before You Respond to that RFP…

2 minute read 3 years ago

By: Thames Schoenvogel

Make Time to “Spring Clean” Your Client Relationships

3 minute read 3 years ago

By: Nathaniel Slavin

Smart Onboarding that Builds Stronger Relationships

2 minute read 3 years ago

By: Laura Meherg

7 Business Development Tips for Women

4 minute read 3 years ago

By: Tara Weintritt

Important Data on the Impact of Law Firm Client Service During COVID

3 minute read 3 years ago

By: Nathaniel Slavin

Ask My Priorities—Not What I Need

2 minute read 3 years ago

By: Tara Weintritt

The Post-COVID Vulnerability Firms Can’t Ignore

2 minute read 3 years ago

By: Laura Meherg

What Clients Want from Outside Counsel in 2022

2 minute read 3 years ago

By: Tara Weintritt

How Your Clients Know You Care

3 minute read 3 years ago

By: Nathaniel Slavin

Holiday Reading Recommendations

2 minute read 3 years ago

By: Laura Meherg

Say Thanks and Strategize Your Year End

4 minute read 3 years ago

By: Tara Weintritt

A Framework for Client Growth Strategies

3 minute read 3 years ago

By: Nathaniel Slavin

How the Sales Landscape Has Changed for Firms—And How They Should Respond

2 minute read 3 years ago

By: Laura Meherg

Client Service Report Card 2.0

2 minute read 4 years ago

By: Tara Weintritt

The Client Must Be at the Center of Innovation

5 minute read 4 years ago

By: Nathaniel Slavin

Dress to Inspire Confidence — Even on Zoom

3 minute read 4 years ago

By: Laura Meherg

Client Service Report Card

1 minute read 4 years ago

By: Tara Weintritt

Now is the Time to Talk About Rates

2 minute read 4 years ago

By: Nathaniel Slavin

Summer Reading Recommendations

2 minute read 4 years ago

By: Laura Meherg

Get UnStuck

2 minute read 4 years ago

By: Thames Schoenvogel

Alumni Could Be Your Hidden Gem

2 minute read 4 years ago

By: Tara Weintritt

Where to Start with Client Feedback

2 minute read 4 years ago

By: Tara Weintritt

How to Pitch: Lessons for Both Client Pitches and Internal Ideas

3 minute read 4 years ago

By: Nathaniel Slavin

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