Insights

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Knowledge is Power—Unless You Don’t Share

3 minute read 1 week ago

By: Nathaniel Slavin

The Zoom Call Pitfalls (And How to Avoid Them)

2 minute read 3 weeks ago

By: Thames Schoenvogel

Out of Sight, Out of Mind

3 minute read 1 month ago

By: Tara Weintritt

The Client Connection

2 minute read 2 months ago

By: Laura Meherg

The Voice of the Client: Building Successful Partnerships with Outside Counsel

3 minute read 2 months ago

By: Caitlin White

When Not to Send Emails

2 minute read 3 months ago

By: Nathaniel Slavin

5 Business Development Tips from Insiders

2 minute read 3 months ago

By: Tara Weintritt

Summer Reading Recommendations

2 minute read 4 months ago

By: Laura Meherg

Onboarding and the Client Experience

1 minute read 4 months ago

By: Thames Schoenvogel

The Keys to Running Successful Teams (and Client Loyalty)

3 minute read 4 months ago

By: Nathaniel Slavin

10 Steps to Standout Associate Service

2 minute read 5 months ago

By: Laura Meherg

Survey on the State of Client Feedback in Law

1 minute read 5 months ago

By: Laura Meherg

HOW You Communicate Matters

3 minute read 5 months ago

By: Tara Weintritt

Best Practices to Make Events More Meaningful

2 minute read 6 months ago

By: Caitlin White

Client Experience: How Client Intake Makes or Breaks Client Relationships

2 minute read 6 months ago

By: Nathaniel Slavin

7 Business Development Tips for Women

4 minute read 7 months ago

By: Tara Weintritt

What Would Your Professional “Game Tape” Tell You?

3 minute read 7 months ago

By: Tara Weintritt

Five Secrets of Successful Long-Term (Client) Relationships

2 minute read 8 months ago

By: Laura Meherg

Deliver Solutions Aligned with Client Priorities

2 minute read 8 months ago

By: Caitlin White

Two Words that Lead to Client Service Excellence

3 minute read 9 months ago

By: Nathaniel Slavin

A Different Take on New Year’s Resolutions

3 minute read 9 months ago

By: Tara Weintritt

The Money Conversation to Have with Clients Now

3 minute read 10 months ago

By: Laura Meherg

Design Thinking and the Value of Feedback

1 minute read 10 months ago

By: Caitlin White

Firm Selection and Cross-Selling Capabilities in Today’s Marketplace

1 minute read 11 months ago

By: Thames Schoenvogel

Six Ways to Improve Client Service

3 minute read 11 months ago

By: Nathaniel Slavin

Planting Tulips

2 minute read 11 months ago

By: Tara Weintritt

Four Client Experience and BD Reminders from Marrakech

3 minute read 12 months ago

By: Laura Meherg

Caitlin White joins Wicker Park Group as Director

2 minute read 1 year ago

By: Thames Schoenvogel

Perfection and Fear: The Great Hindrances to a Lawyer’s Success

2 minute read 1 year ago

By: Tara Weintritt

Be More Visible to Clients

2 minute read 1 year ago

By: Laura Meherg

Now is the Time to Talk About Rates

2 minute read 1 year ago

By: Nathaniel Slavin

Small Effort, Big Returns

2 minute read 1 year ago

By: Tara Weintritt

Client Experience is Worsening. Here’s What to Do About It.

2 minute read 1 year ago

By: Nathaniel Slavin

Accelerate Through the Yellow

2 minute read 1 year ago

By: Tara Weintritt

How to Pitch: Lessons for Both Client Pitches and Internal Ideas

3 minute read 1 year ago

By: Nathaniel Slavin

Summer Reading Recommendations

2 minute read 1 year ago

By: Laura Meherg

Before You Respond to that RFP…

2 minute read 1 year ago

By: Thames Schoenvogel

Make Time to “Spring Clean” Your Client Relationships

3 minute read 1 year ago

By: Nathaniel Slavin

Smart Onboarding that Builds Stronger Relationships

2 minute read 1 year ago

By: Laura Meherg

7 Business Development Tips for Women

4 minute read 1 year ago

By: Tara Weintritt

Important Data on the Impact of Law Firm Client Service During COVID

3 minute read 2 years ago

By: Nathaniel Slavin

Ask My Priorities—Not What I Need

2 minute read 2 years ago

By: Tara Weintritt

The Post-COVID Vulnerability Firms Can’t Ignore

2 minute read 2 years ago

By: Laura Meherg

What Clients Want from Outside Counsel in 2022

2 minute read 2 years ago

By: Tara Weintritt

How Your Clients Know You Care

3 minute read 2 years ago

By: Nathaniel Slavin

Holiday Reading Recommendations

2 minute read 2 years ago

By: Laura Meherg

Say Thanks and Strategize Your Year End

4 minute read 2 years ago

By: Tara Weintritt

A Framework for Client Growth Strategies

3 minute read 2 years ago

By: Nathaniel Slavin

How the Sales Landscape Has Changed for Firms—And How They Should Respond

2 minute read 2 years ago

By: Laura Meherg

Client Service Report Card 2.0

2 minute read 2 years ago

By: Tara Weintritt

The Client Must Be at the Center of Innovation

5 minute read 2 years ago

By: Nathaniel Slavin

Dress to Inspire Confidence — Even on Zoom

3 minute read 2 years ago

By: Laura Meherg

Client Service Report Card

1 minute read 2 years ago

By: Tara Weintritt

Now is the Time to Talk About Rates

2 minute read 2 years ago

By: Nathaniel Slavin

Summer Reading Recommendations

2 minute read 2 years ago

By: Laura Meherg

Get UnStuck

2 minute read 2 years ago

By: Thames Schoenvogel

Alumni Could Be Your Hidden Gem

2 minute read 2 years ago

By: Tara Weintritt

Where to Start with Client Feedback

2 minute read 2 years ago

By: Tara Weintritt

How to Pitch: Lessons for Both Client Pitches and Internal Ideas

3 minute read 2 years ago

By: Nathaniel Slavin

Gathering Again

2 minute read 2 years ago

By: Laura Meherg

Six Strategies to Meaningfully Reengage and Grow Business in 2021

2 minute read 2 years ago

By: Tara Weintritt

The (Frustrating) Similarities of Negotiating a Cable Bill and an AFA

3 minute read 2 years ago

By: Nathaniel Slavin

What Clients Are Telling Us About Their Priorities

2 minute read 2 years ago

By: Laura Meherg

Ask My Priorities—Not What I Need

2 minute read 2 years ago

By: Tara Weintritt

“One Size Fits One” During COVID-19

2 minute read 3 years ago

By: Nathaniel Slavin

Transferring Trust

3 minute read 3 years ago

By: Laura Meherg

Simple Ways to Network Amid the Pandemic

1 minute read 3 years ago

By: Tara Weintritt

Keys to Successful Client Teams During COVID

3 minute read 3 years ago

By: Nathaniel Slavin

How Saban Can Help You Improve Client Service and Build Business

2 minute read 3 years ago

By: Laura Meherg

Move from Surviving to Thriving in 2021

3 minute read 3 years ago

By: Tara Weintritt

Looking Back…And Looking Ahead to New Opportunities

3 minute read 3 years ago

By: Nathaniel Slavin

Give the Gift of Ease

2 minute read 3 years ago

By: Laura Meherg

Two Words of Advice from In-House Counsel

2 minute read 3 years ago

By: Tara Weintritt

Diversity in 2020: What Your Clients are Saying and How to Prepare

2 minute read 3 years ago

By: Nathaniel Slavin

Why a Global Pandemic Is the Perfect Time To Get Feedback

2 minute read 3 years ago

By: Tara Weintritt

The Client Must Be at the Center of Innovation

4 minute read 3 years ago

By: Nathaniel Slavin

My Mother and RBG – An Unlikely Connection

2 minute read 3 years ago

By: Laura Meherg

Podcast: How to Gather Feedback and Create Loyalty Within Your Clients for a Better Experience

1 minute read 3 years ago

By: Thames Schoenvogel

The Post Labor Day Client Engagement Checklist

3 minute read 3 years ago

By: Nathaniel Slavin

The Secret to a Successful Client Team

3 minute read 3 years ago

By: Nathaniel Slavin

Survey Results on Impact of COVID-19 on Corporate Legal Departments

3 minute read 3 years ago

By: Nathaniel Slavin

Deliberate and Intentional

2 minute read 3 years ago

By: Laura Meherg

Insights From Our Corporate Legal Department Survey on COVID-19

3 minute read 3 years ago

By: Laura Meherg

The Mindful Approach to Work You Need Right Now

2 minute read 3 years ago

By: Tara Weintritt

The Need for Speed

2 minute read 3 years ago

By: Laura Meherg

The Impact of COVID-19 on Corporate Legal Departments

3 minute read 3 years ago

By: Nathaniel Slavin

7 Tips for Navigating the Return to Offices

2 minute read 3 years ago

By: Thames Schoenvogel

Billing Conversations with Clients During the COVID-19 Crisis

2 minute read 3 years ago

By: Thames Schoenvogel

Dos and Don’ts for Your Video Conferences

3 minute read 3 years ago

By: Laura Meherg

Focus on the Do—Not the Dread

3 minute read 3 years ago

By: Laura Meherg

How You Want Your Clients to Remember You

2 minute read 3 years ago

By: Tara Weintritt

“One Size Fits One” During COVID-19

2 minute read 4 years ago

By: Nathaniel Slavin

Staying Connected with Clients During Coronavirus

1 minute read 4 years ago

By: Tara Weintritt

Do Your Clients Like You?

2 minute read 4 years ago

By: Laura Meherg

Recommendations for Mindful Reading

2 minute read 4 years ago

By: Laura Meherg

Your Clients Want You to be Mindful—Here’s How

1 minute read 4 years ago

By: Thames Schoenvogel

The Secret to a Successful Client Team

3 minute read 4 years ago

By: Nathaniel Slavin

Why Building Trust Might Be the Most Important Client Action in 2020

3 minute read 4 years ago

By: Tara Weintritt

Decoding Client Culture

2 minute read 4 years ago

By: Laura Meherg

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