Category: Client Expectations

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The Power of Professionalism: How Presentation, Punctuality and Positivity Drive Success

3 minute read 3 months ago

By: Tara Weintritt

How Clients Think about AI

3 minute read 4 months ago

By: Nathaniel Slavin

Creating a Five-Star Client Experience

2 minute read 5 months ago

By: Laura Meherg

News from the Trenches: What To Do (and NOT Do) When Pitching

4 minute read 11 months ago

By: Tara Weintritt

Client Experience: How Client Intake Makes or Breaks Client Relationships

2 minute read 12 months ago

By: Nathaniel Slavin

Six CLO Insights from the WPG 2024 Roundtable

2 minute read 1 year ago

By: Thames Schoenvogel

8 Client Tips on How to Differentiate in Today’s Legal Landscape

4 minute read 2 years ago

By: Tara Weintritt

The Zoom Call Pitfalls (And How to Avoid Them)

2 minute read 2 years ago

By: Thames Schoenvogel

The Client Connection

2 minute read 2 years ago

By: Laura Meherg

The Voice of the Client: Building Successful Partnerships with Outside Counsel

3 minute read 2 years ago

By: Caitlin White

HOW You Communicate Matters

3 minute read 2 years ago

By: Tara Weintritt

Two Words that Lead to Client Service Excellence

3 minute read 2 years ago

By: Nathaniel Slavin

The Money Conversation to Have with Clients Now

3 minute read 2 years ago

By: Laura Meherg

Now is the Time to Talk About Rates

2 minute read 3 years ago

By: Nathaniel Slavin

The Post-COVID Vulnerability Firms Can’t Ignore

2 minute read 3 years ago

By: Laura Meherg

Now is the Time to Talk About Rates

2 minute read 4 years ago

By: Nathaniel Slavin

Transferring Trust

3 minute read 4 years ago

By: Laura Meherg

Survey Results on Impact of COVID-19 on Corporate Legal Departments

3 minute read 5 years ago

By: Nathaniel Slavin

The Need for Speed

2 minute read 5 years ago

By: Laura Meherg

Decoding Client Culture

2 minute read 5 years ago

By: Laura Meherg

It’s Not Really “Hip” to be Eeyore

2 minute read 5 years ago

By: Laura Meherg

The Intangibles Your Clients Expect and Need

2 minute read 5 years ago

By: Tara Weintritt

11 Essential Messages from a Client Panel: Part 2

4 minute read 6 years ago

By: Tara Weintritt

11 Essential Messages from a Client Panel

3 minute read 6 years ago

By: Tara Weintritt

What Clients Really Want—And How to Deliver

3 minute read 6 years ago

By: Nathaniel Slavin

Orientation for Students and Clients Alike

2 minute read 6 years ago

By: Laura Meherg

The Intangibles Your Clients Expect and Need

2 minute read 6 years ago

By: Tara Weintritt

Diversity Matters

4 minute read 6 years ago

By: Tara Weintritt

Client Experience, Teamwork and Consistency: How the Big Four Outperform Law Firms According to Clients

2 minute read 7 years ago

By: Laura Meherg

Diversity Matters

4 minute read 7 years ago

By: Tara Weintritt

What “Adding Value” Really Means to Clients

3 minute read 7 years ago

By: Tara Weintritt

What “Adding Value” Really Means to Clients

3 minute read 8 years ago

By: Tara Weintritt

$1,000 Lawyers and Howard Schultz’s $12 Cup of Coffee

2 minute read 8 years ago

By: Nathaniel Slavin

If Your Clients Aren’t Texting, You May Be Doing Something Wrong

3 minute read 8 years ago

By: Nathaniel Slavin

Duly Noted: What In-House Attorneys Want from Outside Counsel

9 minute read 8 years ago

By: Nathaniel Slavin

Back to Basics: 10 Steps to Take After Client Feedback

2 minute read 8 years ago

By: Laura Meherg

What GCs See as the Biggest Challenge Facing Firms

3 minute read 8 years ago

By: Tara Weintritt

$1,000 Lawyers and Howard Schultz’s $12 Cup of Coffee

2 minute read 8 years ago

By: Nathaniel Slavin

In the Time of Giving, it’s the Little Things

3 minute read 8 years ago

By: Nathaniel Slavin

Embrace Change and Reap the Rewards

3 minute read 8 years ago

By: Tara Weintritt

What Every Client Wants, and Why Law Firms Refuse to Deliver

3 minute read 9 years ago

By: Nathaniel Slavin

How Gretzky’s Advice May Teach Us Much More Than Hockey

2 minute read 9 years ago

By: Tara Weintritt

The Sickening Absurdity of Associate Base Pay

3 minute read 9 years ago

By: Nathaniel Slavin

The Crucial Difference in Real Deadlines and Perceived Ones

2 minute read 9 years ago

By: Nathaniel Slavin

Be a Resource—Not a Roadblock

2 minute read 9 years ago

By: Laura Meherg

Bad News Doesn’t Get Better With Time

2 minute read 9 years ago

By: Nathaniel Slavin

Client Communication in the Texting Era

2 minute read 9 years ago

By: Nathaniel Slavin

The Year Started Long Ago for Your Clients

3 minute read 9 years ago

By: Nathaniel Slavin

Embrace Change and Reap the Rewards

3 minute read 10 years ago

By: Tara Weintritt

Put the Phone Away

2 minute read 10 years ago

By: Laura Meherg

How Do Your Clients Define Value?

2 minute read 10 years ago

By: Nathaniel Slavin

Lawyers in the Problem-Spotting Business

2 minute read 10 years ago

By: Nathaniel Slavin

It’s Too Late to Send Rate Increase Letters

2 minute read 11 years ago

By: Nathaniel Slavin

Social Media – Remember the Clients

1 minute read 13 years ago

By: Nathaniel Slavin

Client Alerts

2 minute read 14 years ago

By: Nathaniel Slavin

Dov Seidman “Philosophy is Back in Business”

1 minute read 15 years ago

By: Nathaniel Slavin

“Bad News Never Gets Better With Time”

1 minute read 16 years ago

By: Nathaniel Slavin

Optics Matter

1 minute read 16 years ago

By: Nathaniel Slavin

Category: Client Expectations

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