Author: Nathaniel Slavin

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Knowledge is Power—Unless You Don’t Share

3 minute read 1 week ago

By: Nathaniel Slavin

When Not to Send Emails

2 minute read 3 months ago

By: Nathaniel Slavin

The Keys to Running Successful Teams (and Client Loyalty)

3 minute read 4 months ago

By: Nathaniel Slavin

Client Experience: How Client Intake Makes or Breaks Client Relationships

2 minute read 6 months ago

By: Nathaniel Slavin

Two Words that Lead to Client Service Excellence

3 minute read 9 months ago

By: Nathaniel Slavin

Six Ways to Improve Client Service

3 minute read 11 months ago

By: Nathaniel Slavin

Now is the Time to Talk About Rates

2 minute read 1 year ago

By: Nathaniel Slavin

Client Experience is Worsening. Here’s What to Do About It.

2 minute read 1 year ago

By: Nathaniel Slavin

How to Pitch: Lessons for Both Client Pitches and Internal Ideas

3 minute read 1 year ago

By: Nathaniel Slavin

Make Time to “Spring Clean” Your Client Relationships

3 minute read 1 year ago

By: Nathaniel Slavin

Important Data on the Impact of Law Firm Client Service During COVID

3 minute read 2 years ago

By: Nathaniel Slavin

How Your Clients Know You Care

3 minute read 2 years ago

By: Nathaniel Slavin

A Framework for Client Growth Strategies

3 minute read 2 years ago

By: Nathaniel Slavin

The Client Must Be at the Center of Innovation

5 minute read 2 years ago

By: Nathaniel Slavin

Now is the Time to Talk About Rates

2 minute read 2 years ago

By: Nathaniel Slavin

How to Pitch: Lessons for Both Client Pitches and Internal Ideas

3 minute read 2 years ago

By: Nathaniel Slavin

The (Frustrating) Similarities of Negotiating a Cable Bill and an AFA

3 minute read 2 years ago

By: Nathaniel Slavin

“One Size Fits One” During COVID-19

2 minute read 3 years ago

By: Nathaniel Slavin

Keys to Successful Client Teams During COVID

3 minute read 3 years ago

By: Nathaniel Slavin

Looking Back…And Looking Ahead to New Opportunities

3 minute read 3 years ago

By: Nathaniel Slavin

Diversity in 2020: What Your Clients are Saying and How to Prepare

2 minute read 3 years ago

By: Nathaniel Slavin

The Client Must Be at the Center of Innovation

4 minute read 3 years ago

By: Nathaniel Slavin

The Post Labor Day Client Engagement Checklist

3 minute read 3 years ago

By: Nathaniel Slavin

The Secret to a Successful Client Team

3 minute read 3 years ago

By: Nathaniel Slavin

Survey Results on Impact of COVID-19 on Corporate Legal Departments

3 minute read 3 years ago

By: Nathaniel Slavin

The Impact of COVID-19 on Corporate Legal Departments

3 minute read 3 years ago

By: Nathaniel Slavin

“One Size Fits One” During COVID-19

2 minute read 4 years ago

By: Nathaniel Slavin

The Secret to a Successful Client Team

3 minute read 4 years ago

By: Nathaniel Slavin

A Client Relationship To-Do List in the New Year

4 minute read 4 years ago

By: Nathaniel Slavin

Resolved, I Will Listen to My Clients in 2020

2 minute read 4 years ago

By: Nathaniel Slavin

The Essentials of Thought Leadership for Lawyers

3 minute read 4 years ago

By: Nathaniel Slavin

What Every Firm Should Know About Holiday Gifts

3 minute read 4 years ago

By: Nathaniel Slavin

Clients Don’t Hire You Because You Are Smart and Experienced

2 minute read 4 years ago

By: Nathaniel Slavin

Client Feedback Best Practices: Which Clients to Interview?

3 minute read 4 years ago

By: Nathaniel Slavin

What Clients Really Want—And How to Deliver

3 minute read 4 years ago

By: Nathaniel Slavin

Law Firm Business Development: The Voice of the Client

2 minute read 4 years ago

By: Nathaniel Slavin

Six Essential Client Service Actions for Late Summer

3 minute read 4 years ago

By: Nathaniel Slavin

11 Steps to a Culture of Client Service Accountability

3 minute read 4 years ago

By: Nathaniel Slavin

Client Service in the Legal Ecosystem: It’s About What You Do, Not What You Say

2 minute read 4 years ago

By: Nathaniel Slavin

Five Tips from GCs to Improve Your Service Now

2 minute read 4 years ago

By: Nathaniel Slavin

11 Steps to a Culture of Client Service Accountability

3 minute read 5 years ago

By: Nathaniel Slavin

A Client Relationship To-Do List in the New Year

4 minute read 5 years ago

By: Nathaniel Slavin

You Think You Understand Your Client’s Business (But Do You Really?)

3 minute read 5 years ago

By: Nathaniel Slavin

Five Client Conversations to Have Now

2 minute read 5 years ago

By: Nathaniel Slavin

Client Feedback is a Gift. How Do You Say Thanks?

3 minute read 5 years ago

By: Nathaniel Slavin

Extraordinary Client Experiences: It’s the Little Things

3 minute read 5 years ago

By: Nathaniel Slavin

Six Strategies Before You Moderate a Panel

4 minute read 5 years ago

By: Nathaniel Slavin

Clients Don’t Hire You Because You Are Smart and Experienced

2 minute read 5 years ago

By: Nathaniel Slavin

Four Easy Client Service Activities for August

3 minute read 5 years ago

By: Nathaniel Slavin

Five Tips from GCs to Improve Your Service Now

2 minute read 5 years ago

By: Nathaniel Slavin

You Think You Understand Your Client’s Business (But Do You Really?)

2 minute read 5 years ago

By: Nathaniel Slavin

What Every Lawyer Should Do This Spring

3 minute read 5 years ago

By: Nathaniel Slavin

The Myth of Feedback and the Consequence of Assumptions

2 minute read 6 years ago

By: Nathaniel Slavin

Clients Don’t Hire You Because You Are Smart and Experienced

2 minute read 6 years ago

By: Nathaniel Slavin

The Most Important Skill for Lawyers in 2018

2 minute read 6 years ago

By: Nathaniel Slavin

The “One Size Fits One” Approach to Client Feedback

2 minute read 6 years ago

By: Nathaniel Slavin

How to Handle Difficult Feedback

3 minute read 6 years ago

By: Nathaniel Slavin

$1,000 Lawyers and Howard Schultz’s $12 Cup of Coffee

2 minute read 6 years ago

By: Nathaniel Slavin

If Your Clients Aren’t Texting, You May Be Doing Something Wrong

3 minute read 6 years ago

By: Nathaniel Slavin

Client Q&A: Rich Cohen

6 minute read 6 years ago

By: Nathaniel Slavin

Duly Noted: What In-House Attorneys Want from Outside Counsel

9 minute read 6 years ago

By: Nathaniel Slavin

Why Leadership Visits Should be a Commercial for the Firm

3 minute read 6 years ago

By: Nathaniel Slavin

Client Feedback is a Gift. How Do You Say Thanks?

3 minute read 6 years ago

By: Nathaniel Slavin

Your Client Was Just Fired…Now What?

3 minute read 7 years ago

By: Nathaniel Slavin

The Four Questions of Client Loyalty

2 minute read 7 years ago

By: Nathaniel Slavin

$1,000 Lawyers and Howard Schultz’s $12 Cup of Coffee

2 minute read 7 years ago

By: Nathaniel Slavin

In the Time of Giving, it’s the Little Things

3 minute read 7 years ago

By: Nathaniel Slavin

What Every Client Wants, and Why Law Firms Refuse to Deliver

3 minute read 7 years ago

By: Nathaniel Slavin

The Future of Client Service

3 minute read 7 years ago

By: Nathaniel Slavin

The Right Time to Visit a Client

3 minute read 7 years ago

By: Nathaniel Slavin

The Sickening Absurdity of Associate Base Pay

3 minute read 7 years ago

By: Nathaniel Slavin

Big Data Will Never Obviate the Need for Little Data

3 minute read 7 years ago

By: Nathaniel Slavin

How to Deal with Feedback

3 minute read 7 years ago

By: Nathaniel Slavin

The Crucial Difference in Real Deadlines and Perceived Ones

2 minute read 8 years ago

By: Nathaniel Slavin

Bad News Doesn’t Get Better With Time

2 minute read 8 years ago

By: Nathaniel Slavin

Client Communication in the Texting Era

2 minute read 8 years ago

By: Nathaniel Slavin

Why Your Clients Hate to Call You

3 minute read 8 years ago

By: Nathaniel Slavin

The Year Started Long Ago for Your Clients

3 minute read 8 years ago

By: Nathaniel Slavin

Here’s How to Pick the Perfect Client Gift

3 minute read 8 years ago

By: Nathaniel Slavin

Two Essential (and Distinct) Client Visits

3 minute read 8 years ago

By: Nathaniel Slavin

Share the Wealth with Your Clients

2 minute read 8 years ago

By: Nathaniel Slavin

Why Law Firms Can Never Be the Ritz-Carlton of Client Service

2 minute read 8 years ago

By: Nathaniel Slavin

Stop Telling Your Clients You Hate Your Firm

3 minute read 8 years ago

By: Nathaniel Slavin

Consensus Terrorism

3 minute read 8 years ago

By: Nathaniel Slavin

Client Q&A: Joni Lee Gaudes

5 minute read 8 years ago

By: Nathaniel Slavin

How Do Your Clients Define Value?

2 minute read 8 years ago

By: Nathaniel Slavin

Lawyers in the Problem-Spotting Business

2 minute read 8 years ago

By: Nathaniel Slavin

Three Huge Myths About Outside Counsel Selection

2 minute read 9 years ago

By: Nathaniel Slavin

The Power of Listening

2 minute read 9 years ago

By: Nathaniel Slavin

Design a Successful Business Development Training Program

2 minute read 9 years ago

By: Nathaniel Slavin

Reasons to Not Conduct Client Feedback Interviews

2 minute read 9 years ago

By: Nathaniel Slavin

What Not To Do When A Client Retires (or is fired)

2 minute read 9 years ago

By: Nathaniel Slavin

It’s Too Late to Send Rate Increase Letters

2 minute read 9 years ago

By: Nathaniel Slavin

The Differentiation Paradox

2 minute read 9 years ago

By: Nathaniel Slavin

Communicating Your Expectations

2 minute read 9 years ago

By: Nathaniel Slavin

Avoiding Client Breakups

2 minute read 9 years ago

By: Nathaniel Slavin

Measuring Referability

1 minute read 10 years ago

By: Nathaniel Slavin

GC Focus – How GlaxoSmithKline uses AFAs and Project Management

1 minute read 10 years ago

By: Nathaniel Slavin

More on The Legal Industry Value Challenge and What it Means

1 minute read 10 years ago

By: Nathaniel Slavin

Author: Nathaniel Slavin

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