Author: Laura Meherg

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The State of Client Feedback in 2023

3 minute read 2 months ago

By: Laura Meherg

The Client Connection

2 minute read 4 months ago

By: Laura Meherg

Summer Reading Recommendations

2 minute read 6 months ago

By: Laura Meherg

10 Steps to Standout Associate Service

2 minute read 7 months ago

By: Laura Meherg

Survey on the State of Client Feedback in Law

1 minute read 8 months ago

By: Laura Meherg

Five Secrets of Successful Long-Term (Client) Relationships

2 minute read 10 months ago

By: Laura Meherg

The Money Conversation to Have with Clients Now

3 minute read 12 months ago

By: Laura Meherg

Four Client Experience and BD Reminders from Marrakech

3 minute read 1 year ago

By: Laura Meherg

Be More Visible to Clients

2 minute read 1 year ago

By: Laura Meherg

Summer Reading Recommendations

2 minute read 2 years ago

By: Laura Meherg

Smart Onboarding that Builds Stronger Relationships

2 minute read 2 years ago

By: Laura Meherg

The Post-COVID Vulnerability Firms Can’t Ignore

2 minute read 2 years ago

By: Laura Meherg

Holiday Reading Recommendations

2 minute read 2 years ago

By: Laura Meherg

How the Sales Landscape Has Changed for Firms—And How They Should Respond

2 minute read 2 years ago

By: Laura Meherg

Dress to Inspire Confidence — Even on Zoom

3 minute read 2 years ago

By: Laura Meherg

Summer Reading Recommendations

2 minute read 2 years ago

By: Laura Meherg

Gathering Again

2 minute read 3 years ago

By: Laura Meherg

What Clients Are Telling Us About Their Priorities

2 minute read 3 years ago

By: Laura Meherg

Transferring Trust

3 minute read 3 years ago

By: Laura Meherg

How Saban Can Help You Improve Client Service and Build Business

2 minute read 3 years ago

By: Laura Meherg

Give the Gift of Ease

2 minute read 3 years ago

By: Laura Meherg

My Mother and RBG – An Unlikely Connection

2 minute read 3 years ago

By: Laura Meherg

Deliberate and Intentional

2 minute read 3 years ago

By: Laura Meherg

Insights From Our Corporate Legal Department Survey on COVID-19

3 minute read 3 years ago

By: Laura Meherg

The Need for Speed

2 minute read 3 years ago

By: Laura Meherg

Dos and Don’ts for Your Video Conferences

3 minute read 4 years ago

By: Laura Meherg

Focus on the Do—Not the Dread

3 minute read 4 years ago

By: Laura Meherg

Do Your Clients Like You?

2 minute read 4 years ago

By: Laura Meherg

Recommendations for Mindful Reading

2 minute read 4 years ago

By: Laura Meherg

Decoding Client Culture

2 minute read 4 years ago

By: Laura Meherg

Three Steps to Setting Intentions and Being Efficient in 2020

2 minute read 4 years ago

By: Laura Meherg

It’s Not Really “Hip” to be Eeyore

2 minute read 4 years ago

By: Laura Meherg

An Often-Overlooked Skill that Sets You Apart

3 minute read 4 years ago

By: Laura Meherg

Mistakes—We’ve All Made a Few

4 minute read 4 years ago

By: Laura Meherg

Orientation for Students and Clients Alike

2 minute read 4 years ago

By: Laura Meherg

Summer Reading Series: Books to Help You With the 7 Secrets of Success

2 minute read 4 years ago

By: Laura Meherg

Summer Reading Series: Make Your Meetings Less Terrible

2 minute read 4 years ago

By: Laura Meherg

7 Habits of Highly Successful Business Developers

2 minute read 4 years ago

By: Laura Meherg

Summer Reading Series: Three Questions that Drive Client Loyalty

2 minute read 5 years ago

By: Laura Meherg

CXps Conference 2019: Your First Step to Differentiation

1 minute read 5 years ago

By: Laura Meherg

Seven Secrets to Success: Curiosity

3 minute read 5 years ago

By: Laura Meherg

Seven Secrets to Success: Social Intelligence

3 minute read 5 years ago

By: Laura Meherg

Seven Secrets to Success: Gratitude and Optimism

3 minute read 5 years ago

By: Laura Meherg

Secrets to Success: Zest, Grit and Self Control

5 minute read 5 years ago

By: Laura Meherg

Find the Right Board to Join

2 minute read 5 years ago

By: Laura Meherg

Cutting Through the Clutter

2 minute read 5 years ago

By: Laura Meherg

The Hustle and Bustle…

1 minute read 5 years ago

By: Laura Meherg

Six Tips for Making the Most of Conferences

2 minute read 5 years ago

By: Laura Meherg

7 Habits of Highly Successful Business Developers

2 minute read 5 years ago

By: Laura Meherg

Client Experience, Teamwork and Consistency: How the Big Four Outperform Law Firms According to Clients

2 minute read 5 years ago

By: Laura Meherg

Random Acts of Entertainment

3 minute read 5 years ago

By: Laura Meherg

What Clients Love (and Hate) About Email Communication from Lawyers

3 minute read 5 years ago

By: Laura Meherg

Summer Reading to Shape Your Firm’s Culture

3 minute read 5 years ago

By: Laura Meherg

Do Your Clients Like You?

2 minute read 6 years ago

By: Laura Meherg

A Client-Approved Checklist Before You Go On Vacation

2 minute read 6 years ago

By: Laura Meherg

Let Me Count the Ways…

2 minute read 6 years ago

By: Laura Meherg

Transform the Client Experience You Provide

1 minute read 6 years ago

By: Laura Meherg

Year-in-Review and Year-Ahead Conversations

2 minute read 6 years ago

By: Laura Meherg

What Clients Love (and Hate) about Email Communication from Lawyers

3 minute read 6 years ago

By: Laura Meherg

What Two Days of BD Training Taught Us

2 minute read 6 years ago

By: Laura Meherg

Summer Reading Recommendations

2 minute read 6 years ago

By: Laura Meherg

Delight Your Clients with G.L.U.E.

1 minute read 6 years ago

By: Laura Meherg

Back to Basics: Share Your Feedback Across the Firm

2 minute read 7 years ago

By: Laura Meherg

Back to Basics: 10 Steps to Take After Client Feedback

2 minute read 7 years ago

By: Laura Meherg

Three Opportunities to Raise the Bar in Client Service

2 minute read 7 years ago

By: Laura Meherg

Back to Basics: Who Should Interview Your Clients for Feedback and How?

3 minute read 7 years ago

By: Laura Meherg

Back to Basics: 8 Strategies for Choosing Your Next Client Feedback Interviews

2 minute read 7 years ago

By: Laura Meherg

What True Hospitality Means to Your Clients

2 minute read 7 years ago

By: Laura Meherg

Looking Around the Corner

3 minute read 7 years ago

By: Laura Meherg

Seven Communication Truths from the Courtroom

4 minute read 7 years ago

By: Laura Meherg

Books to Inspire

1 minute read 7 years ago

By: Laura Meherg

Delight Your Clients with G.L.U.E.

1 minute read 7 years ago

By: Laura Meherg

Be the Effective Team Your Clients Need

3 minute read 8 years ago

By: Laura Meherg

Help Your Clients with Spring Cleaning

1 minute read 8 years ago

By: Laura Meherg

Be a Resource—Not a Roadblock

2 minute read 8 years ago

By: Laura Meherg

5 Essential Steps to Keeping your Client-Centric Resolutions

2 minute read 8 years ago

By: Laura Meherg

Firing in Slow Motion

2 minute read 8 years ago

By: Laura Meherg

Put the Phone Away

2 minute read 8 years ago

By: Laura Meherg

What an Appliance Store Will Teach You About Client Service

2 minute read 8 years ago

By: Laura Meherg

Are You an Agent or a Gatekeeper?

3 minute read 8 years ago

By: Laura Meherg

Client Q&A: Sarah Rosen

4 minute read 8 years ago

By: Laura Meherg

Recommendations that Build Business

1 minute read 9 years ago

By: Laura Meherg

The One Secret Ingredient to Creating Raves

2 minute read 9 years ago

By: Laura Meherg

Valentine’s Day Every Day

2 minute read 9 years ago

By: Laura Meherg

Defining Responsiveness

2 minute read 9 years ago

By: Laura Meherg

Client Q&A: Joe Benage

4 minute read 9 years ago

By: Laura Meherg

Steps to Successful Strategic Planning

2 minute read 9 years ago

By: Laura Meherg

Mistakes…

2 minute read 9 years ago

By: Laura Meherg

The Power of Positive Feedback

1 minute read 9 years ago

By: Laura Meherg

5 Tips for Dealing with Difficult Feedback

1 minute read 9 years ago

By: Laura Meherg

Seven Secrets to Success: Introduction

1 minute read 10 years ago

By: Laura Meherg

Seven Secrets to Success: Part I – Zest, Grit and Self Control

5 minute read 10 years ago

By: Laura Meherg

Seven Secrets to Success: Part 2 – Social Intelligence

4 minute read 10 years ago

By: Laura Meherg

Seven Secrets to Success: Part 4 – Curiosity

3 minute read 11 years ago

By: Laura Meherg

Seven Secrets to Success: Part 3 – Gratitude and Optimism

3 minute read 12 years ago

By: Laura Meherg

LMA Annual Conf post: Live Client Feedback & Best Practices

6 minute read 15 years ago

By: Laura Meherg

Client Feedback Programs That Deliver Quantifiable Results

2 minute read 15 years ago

By: Laura Meherg

Customer Service at Publix and Chic-fil-a

4 minute read 15 years ago

By: Laura Meherg

Author: Laura Meherg

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