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2-06-09

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Friday, February 06, 2009

Wicker Park Group Selected to Lead Ark Group Master Class

Wicker Park Group announced today that Ark Group & Managing Partner magazine have selected Wicker Park Group partner Nat Slavin and Wicker Park Group Senior Consultant Nancy Mangan to facilitate their upcoming master class: “Using Client Feedback & Opinions to Develop Winning Service Strategies” to be held April 23, 2009 at the University of Chicago Gleacher Center in Chicago. Program attendees will learn how to:

  • Utilize outstanding service to retain important clients and develop the kind of client loyalty that results in more and better business
  • Adapt your business strategy to better manage and assess the expectations of your clients in order to meet their short and long-term challenges
  • Overcome and respond to common concerns and objections
  • Mine opportunities to create new services and pricing models uniquely suited the pressures that your clients are facing
  • Master the do’s and don’ts in launching new client service strategies aimed at delivering seamless service that adds true client value
  • Understand the client-centric view on service and what differentiates leading law firms from the others

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