"We created this product to help clients make smarter decisions and anticipate client priorities by giving them the ability to analyze the voice of the client to deliver a greater, and differentiated, client experience."
-Laura Meherg, Nat Slavin, Tara Weintritt
Wicker Park Group
"Market intelligence is invaluable and since our unique area of business is such a strong suit for them, their insights as to how others are navigating some of the industry challenges are hugely beneficial to us."
HOW FIRMS ARE USING ClienTELL
Viewing the historic client journey experience and housing all feedback in one place
Accessing analytics and insights previously unavailable related to firm goals, ROI, strategic growth opportunities and more
Identifying trends and gaps in the client experience broken out by industry, practice and attorney
Sharing the story of what clients value using data from actual clients
Creating graphics and gathering statistics for presentations and materials
Driving client strategy using feedback evidence
Increasing attorney accountability and momentum around client feedback using year-over-year comparisons and goals
Creating customized searches around specific needs
Identify Relationship and Loyalty Drivers
Wicker Park Group's key client relationship drivers are included in ClienTELL to analyze and optimize your client feedback.
We have conducted thousands of client interviews to pinpoint drivers most indicative of client loyalty. These
qualities and behaviors will reveal your firm's strengths and opportunities to improve client relationships. ClienTELL also helps you better understand your clients' top priorities around budgeting, diversity, accessibility and other client service needs.
Analyze Industry and Practice Trends
ClienTELL offers you a detailed picture of industry trends around client expectations, service, staffing, value adds and more.
The trends can be sorted and presented for select audiences and groups such as industry, practice group, office, client or lawyer. View marketplace trends over set periods of time and compare your firm's performance by category.
Access Detailed Demographics
One of ClienTELL's important differentiators is its incorporation of demographic data.
Client demographics include professional experience, gender, age, education, years of experience, prior experience (both in house and private practice) and more. With ClienTELL, sort your client feedback data through these demographic filters and gain unprecedented insights into the needs of specific client profiles.
Are you ready to transform your client relationships with ClienTELL?