UPDATED: Training Programs for 2021-22
Wicker Park Group has conducted hundreds of training sessions for small and large firms with audiences of varying interests and needs. We include timely insights and customized content with participant involvement to create engaging sessions that are practical and add value to client relationships. Participants consistently tell us of the real benefits they gain from our training sessions.
Training programs are based around these different themes: Client Service, Client Feedback and Business Development/Client Growth.
Session Topics:
- What Clients Want: Client Expectations in Today’s Marketplace
- Better Communication for Better Business: Useful Tools for More Effective Relationships
- Active Listening, Stories and Essential Questions
- Mastering Client Service for Attorneys
- Mastering Client Service for Staff
- From Value to Invaluable: The Added Value Roadmap
- The Keys to Pricing and Value Conversations
- Your Elevator Speech/Tweet Intro
- Client Experience Mapping
- Differentiating in a Hypercompetitive Legal Market
- Key Account Program Support
- Innovation in the Law
- Envelope Game
- Client Feedback: The Foundational Steps
- Client Feedback: Interview Best Practices
- Client Feedback: Turning Information into Action
- Crucial Conversations: How to Conduct a Yearend Discussion About Money
- End-of-Matter/Post-Matter Evaluations Training and Toolkit
- Using Client Feedback to Drive Better Client and Industry Team Initiatives
- Preparing Managing Partners to Talk to Clients in Meaningful Ways
- Business Development Workshop and Individual Coaching
- DRIP Analysis (Decision Makers, Referral Sources, Influencers and Personal)
- Advancing the Relationship: How to Close
- Business Development Strategies Demystified
- Best Practices in Business Development: Existing Prospects
- Six Steps to Effective Meetings
- Women Building Business
- The Pitch
- Converting Friends and Contacts to Clients
- Knowing the Capabilities of Your Colleagues and the Firm
- Speed Networking
- The Characteristics, Habits and Traits of Top Rainmakers
- Developing Your Personal Advisory Board
- Firm Business Development Support and Resources
- How to Moderate a Panel: Demystifying the Experience
What Else We Do:
Client Experience Training
Client Feedback Interviews
Client & Industry Teams Support
Client Conversations
ClientKit™
Client Relationship Roadmap
Competitive Intelligence & Internal Evaluation
Electronic Survey
Matter Assessments & Evaluations
Meeting Facilitation
Speaker Series & Retreats
Workshops: Business Development & One-On-One Coaching Services