Client Experience Training
Clients demand that outside counsel not only provide excellent legal work but also add value through superior client service. Each client has a different set of priorities and a different understanding of what constitutes seamless service. Wicker Park Group will use feedback from firm clients to help you design and implement a custom Client Service Program that will:
- Ensure every client has a consistently extraordinary service experience with everyone at the firm; and
- Create an internal culture where partners trust that their clients will receive the same level of service excellence from each attorney, practice division or support function.
WPG will assist your firm in developing client service standards, facilitate a workshop on client service and lead skills-based client team training.
What Else We Do:
UPDATED: Training Programs for 2021-22
Client Feedback Interviews
Client & Industry Teams Support
Client Conversations
ClientKit™
Client Relationship Roadmap
Competitive Intelligence & Internal Evaluation
Electronic Survey
Matter Assessments & Evaluations
Meeting Facilitation
Speaker Series & Retreats
Workshops: Business Development & One-On-One Coaching Services