For the law firm needing to reach a large number of clients in a relatively short amount of time, Wicker Park Group offers an Electronic Survey client feedback tool. Wicker Park Group will collaborate with your firm to design a custom electronic survey that determines how the firm’s clients view the firm’s service and capabilities and capture NPS (Net Promoter Score) ratings. Wicker Park Group will analyze the results, identify common themes, highlight opportunities and provide other service recommendations. After reviewing electronic survey results, you might determine that follow-up phone or in-person interviews are required to immediately address any specific client needs brought to light by the survey responses. Viewing the responses through the lens of our ongoing Client Feedback Interviews and research with other law firms across the country, we will provide information on general trends and benchmarks for comparison.
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